Frequently Asked Questions
Do you ship worldwide?
We are global, we ship worldwide excluding Central and South America.
How long will my purchase take to arrive?
After you place an order on our website, it will take a maximum 2 days for us to process and forward your order to our logistic partner. In most cases, your order will arrive on 3-4 weeks after we process your order depend on the country of the destination. Here are the details:
- If you are in USA and UK, in most cases your order will arrive in 5 days for standard shipping and 3 days for express shipping.
- If you are in Spain or Germany, in most cases your order will arrive in 11 days.
- If you are in Australia it will take 3 to 7 days to arrive as we carry local stock in each of those countries.
- If you are in Indonesia, generally your order will arrive in 3 to 5 days.
- Everywhere else generally takes 14 days to 4 weeks to arrive depending on the destination country.
Can I get a tracking number to follow up my purchase?
Once your order is placed we process it internally and direct it to the nearest warehouse for delivery. If you would like to get your tracking number please send us
an email to orders@bali-pura.com and we will provide.
Hmmmm.. I can’t seem to get my payment to work.. What should I do?
Easy, just email us here with details or a screenshot of what you’re trying to purchase and we will send you a payment link.
How does it work with local import duties?
Balipura does not cover local import duties in each country. We ship to many countries and it is impossible for us to know the specific details and regulations for each country. Please check your particular situation before ordering as Balipura will not cover local costs (such as duties and import taxes) at delivery.
What forms of payment do you accept?
Our main payment option is Paypal. Through Paypal you can pay with your credit card or with your Paypal credit. Paypal system is very safe and it carries is risk free. Enterring your credit card details in their portal is totally safe! We cover the costs of Paypal service, you will not be charged for any additional payment charges.
We have bank accounts in USD, AUD, GBP, IDR and EU. If you wish to pay through local bank account in your any of the above currencies, please enter the order and at checkout you will find the option to pay by bank trasnfer. Go to Bank transfer and choose which bank account is according to your currency. For bank instructions you can also see here. Please send us the payment proof and order number to orders@bali-pura.com and the order will be processed asap.
I have a question, how do I get in contact with you fastest?
The best way to ask us anything is to email orders@bali-pura.com or through our contact page. We check emails everyday, but your timezone may be quite different to ours.. We’ll be in contact ASAP.
Are there Balipura Gift Certificates?
What a great gift! You can purchase a Balipura Gift Certificate for your lucky friend or loved one here
If there’s a problem with the products I receive, what should I do?
Definitely contact us here within 3 days of receiving your delivery and describe what the problem is as best you can. If the products were damaged en route to you,
please take photos and include with your email.
I’d love to sell your products in my store.. What are your wholesale requirements?
For wholesale orders please send email to abundance@bali-pura.com or contact us here with info on your location and what type of business you have.
I’d like to become a distributor.. How do I find out if this is possible?
We’d love to talk with you, please email to abundance@bali-pura.com with some details of what you have in mind and tell us a bit about your business and location, so we can send you the appropiate information.
Can I leave a product review?
Sure! We get some amazing reviews via Instagram showing where Balipura is popping up around the world, and how people are using Balipura. We’d love to
see what you do! Leave a review on our Instagram or Facebook link.
What shipping method do you use?
For orders from US and AU and UK we use local post service.
For order from European and Asian countries we use different european post services according to final destination.
For wholesale orders we use Fedex / TNT private courier door to door service.
